•  Returns for In store and online orders must take place within 15  days after the original order date in order to receive a credit in the original form of payment. Returns received more than 15 days after shipment date will not be accepted. 
  • Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.
  • For all FINAL CLEARANCE merchandise please note: All clearance items bought online and in store cannot be returned or exchanged. 

Credit Card purchases will be credited to the original purchase credit card account. 

PayPal purchases will be credited to the original purchasing account.

For all "buy one, get one" promotions, customers returning purchased items will forfeit any discounts applied to the transaction.

For unworn merchandise returned without receipt, we will offer a store credit at the lowest selling price within the last 30 days.

Normal or abnormal wear and tear is not considered a manufacturer's defect. If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your shoes at (530) 756-5239

You can start your return process by visiting Generational Family Footwear.